Shellhorn & Hill, Inc.
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Shellhorn & Hill, Inc. has served Wilmington and the broader Delaware community as a heating oil supplier and HVAC service provider for multiple decades. The company maintains a commercial presence at 2301 Newport Gap Pike, offering fuel delivery and associated mechanical services to residential and light commercial customers throughout New Castle County. With 28 verified customer reviews yielding a 3.3-star average rating, the business has accumulated a documented track record spanning a significant number of service interactions. The operation operates Monday through Friday from 7:30 AM to 4:30 PM, with Saturday and Sunday availability listed as closed. Customers can reach the office directly at (302) 658-5293 for scheduling and service inquiries.
As a heating oil supplier, Shellhorn & Hill maintains fuel delivery infrastructure and service vehicles capable of responding to residential heating needs across the Wilmington metro area. The company handles both scheduled heating oil deliveries and emergency delivery requests, serving customers who depend on heating oil for home heating systems. Beyond fuel delivery, the business provides HVAC repair services, including diagnostic work, component replacements, and system maintenance for heating and cooling equipment. Service offerings extend to annual maintenance contracts and troubleshooting for systems that fail to operate properly.
Customer reviews document specific service encounters that prospective clients should consider. One reviewer (Scott E) described a week-long loss of hot water following a service call, with repair quotes exceeding $1000 and communication challenges when follow-up calls were placed. Another customer (Ted Jacoby) detailed an annual AC service visit where a technician lacked a replacement capacitor on-site, requiring a second truck roll to complete a $10-$20 part replacement that ultimately resulted in a $255 total charge. The reviewer noted a confrontational exchange with company president Mike Hill regarding the pricing structure, with the owner ultimately stating he did not want that customer as a continuing account.
What Customers Say
Of 28 documented reviews, multiple customers cite significant communication gaps and pricing disputes, particularly when repair quotes exceeded initial expectations and follow-up visits were required. Positive mentions of specific technicians (Howard) appear alongside negative experiences involving billing practices and owner interactions. Pricing concerns surface in multiple negative reviews, while some customers acknowledge competent technical work rendered.
Working Hours
| Sunday | Closed |
| Monday | 7:30 AM–4:30 PM |
| Tuesday | 7:30 AM–4:30 PM |
| Wednesday | 7:30 AM–4:30 PM |
| ThursdayToday | 7:30 AM–4:30 PM |
| Friday | 7:30 AM–4:30 PM |
| Saturday | Closed |
Services
Heating Oil Delivery
Scheduled and will-call heating oil deliveries for residential furnaces and heating systems throughout Wilmington and New Castle County.
HVAC System Repair
Diagnostic and repair services for heating and cooling systems, including component replacement and troubleshooting.
Annual AC Service
Seasonal maintenance visits for air conditioning systems, including filter checks and capacitor inspections.
System Tune-Ups
Preventive maintenance for heating and cooling equipment to maintain operational efficiency and extend system lifespan.
Emergency Heating Repair
Response to heating system failures during business hours for customers experiencing no heat or hot water issues.
New Equipment Installation
Installation of new heating and cooling units, with one reviewer documenting a 4-year-old AC system installation.