The Fireplace Shoppe

The Fireplace Shoppe has been warming homes in Wilmington since 1978, making it a fixture in the hearth industry for nearly five decades. Located at 1726 Newport Gap Pike, the fireplace store holds a 4.2-star rating from 83 customer reviews, serving the greater Wilmington area alongside communities in Kennett Square, Pennsylvania and Elkton, Maryland. The shop offers fireplaces, stoves, inserts, gas logs, and accessories with full sales, installation, and service capabilities.

Recent changes signal a fresh chapter for this long-established business. Under new management, The Fireplace Shoppe is refreshing its showroom both inside and out, signaling commitment to modernization while maintaining its decades of hearth expertise. The store differentiates itself as a one-stop shoppe, combining design consultation with heating solutions and ongoing maintenance. A noteworthy offering sets them apart from competitors: they sell firewood directly to customers, allowing homeowners to enjoy their wood-burning fire the same day they visit.

While most customers report positive experiences with the friendly staff, recent reviews reveal concerning service breakdowns. One customer detailed how a staff member named Bob assured them the correct vent piping was included in their $8,000 fireplace order, only to discover upon installation six hours away that the parts were for an entirely different fireplace size. The resulting search for replacement parts cost an additional $500 and required a return trip to another fireplace store, with reimbursement taking over four weeks. Another reviewer described a frustrating experience involving contract pressure and delayed product availability.