Austen Enterprises

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About Austen Enterprises
Austen Enterprises operates as an air conditioning contractor in Hialeah, Florida, earning a 4.0-star rating across eight customer reviews. The business maintains standard weekday availability from 8 AM to 5 PM, serving residential clients throughout the Hialeah area. Reviewers consistently reference both Austen Air Conditioning and Austen Electric when describing the company's scope, suggesting the business operates across multiple service divisions under the Austen name. While the company does not disclose a founding year or contractor license number on their website, several reviewers describe the team as experienced professionals with fleet-like capabilities.
The website text for Austen Enterprises primarily displays technical styling code rather than descriptive content about brand partnerships, certifications, or specialty services. Without explicit website references to specific equipment brands, rebate programs, or workmanship guarantees, this paragraph cannot invent such details. Reviewers who rated the company highly did not specify particular equipment manufacturers or unique service offerings that would distinguish Austen Enterprises from other area contractors. The absence of website content detailing specific differentiators means this contractor's competitive positioning cannot be asserted based on unavailable information.
Multiple reviewers describe specific technicians by name, including Alexandro, Diego, and Charla. Mike McRobert mentions using Austen Enterprises three times, including a new AC installation at one property and complete ductwork replacement at another, praising the team for punctuality and thoroughness. Carol Benites received same-day service and recommended the company, while Rahul Raje described quick responses to calls with services from both the air conditioning and electrical divisions. Negative reviews from Ivania Gutierrez and Alan Jefferson cite rudeness at the front desk and complete unresponsiveness to phone calls over multiple days, indicating inconsistent customer service experiences.
What Customers Say
Three of five positive reviewers specifically name technicians Alexandro, Diego, or Charla and describe same-day service or prompt responses. Both one-star reviews cite customer service failures: rudeness at the front desk and three days of unreturned phone calls. Positive reviews mention quick turnaround and same-day arrival, while negative reviews highlight communication breakdowns.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
AC Repair & Maintenance
Diagnostic and repair services for residential air conditioning systems, including tune-ups and component replacement.
New AC Installation
Full system installation for replacement units or new construction, as referenced in Mike McRobert's review.
Ductwork Installation & Repair
Ductwork replacement and new box installation services mentioned by a satisfied reviewer.
Electrical Services
Electrical work under the Austen Electric division, referenced alongside air conditioning services.
Emergency Repair Response
Same-day service availability for urgent repairs, with mixed reviewer experiences regarding responsiveness.