Frank Gay Services

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About Frank Gay Services
Frank Gay Services has been a fixture in Lakeland, Florida, earning a 4.8-star average from 4,786 customer reviews. The contractor operates around the clock every day of the year, providing cooling, plumbing, electrical, and heating services to homeowners across Polk County and neighboring communities including Winter Haven and Bartow. This continuous availability makes the company a practical choice when AC failures or pipe leaks strike outside of normal business hours. The breadth of trades under one roof means a homeowner can often address multiple system issues without coordinating separate contractors.
What distinguishes Frank Gay Services is its multi-trade model and unwavering availability. Rather than specializing in a single trade, the company fields technicians across cooling, plumbing, electrical, and heating disciplines, allowing one dispatched team to assess and resolve issues spanning different home systems. The company publishes maintenance plans and financing options on its website, suggesting a commitment to long-term customer relationships rather than transactional repairs alone. Combined with 24/7 scheduling, these offerings position the contractor as a single point of contact for both urgent breakdowns and planned home upgrades.
Customer reviews repeatedly highlight specific technicians who delivered thoughtful, thorough service. When Michelle Nowell needed both her indoor and outdoor HVAC units replaced, Shanel Caines and Yasser Ortega handled the work and then walked her through the completed job in detail. Flori Tsipenyuk called on Torey to repair a broken shower handle and address several unrelated household items, noting his patience in explaining each fix and sharing tips to prevent future problems. These named technicians represent the company's investment in skilled, communicative service crews capable of managing both focused repairs and multi-item calls with equal care.
What Customers Say
Of the four sampled reviews, three award five stars and specifically name technicians Shanel Caines, Yasser Ortega, and Torey for their knowledge and communication. The single one-star review targets pricing on a well leak repair, expressing frustration with a $525 estimate for materials and labor. Positive reviews consistently mention patience, thorough explanations, and problem-solving ability, while the negative review cites cost as the primary concern.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Air Conditioning Repair, Installation & Maintenance
Central AC and mini-split systems receive diagnostics, repairs, replacements, and seasonal tune-ups, with indoor air quality improvements available through duct sealing and filtration upgrades.
Plumbing Repair & Water Heater Services
From leak detection and drain clearing to water heater replacement and tankless installations, technicians handle residential piping, repiping, and water treatment needs.
Electrical Installation & Panel Replacement
Certified electricians manage home wiring repairs, panel upgrades, surge protection, carbon monoxide detector installation, EV charger setup, and lighting projects.
Heating Repair, Installation & Insulation
Heat pumps and furnaces receive maintenance, repair, and new installations, complemented by blown-in insulation to improve seasonal energy efficiency.