Action Cooling & Heating
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About Action Cooling & Heating
Action Cooling & Heating operates as an air conditioning contractor in Naples, Florida, holding a 3.1-star rating drawn from nine customer reviews. The company appears to specialize in residential HVAC services, with past work encompassing new system installations, routine maintenance visits, and diagnostic repairs. Reviewers mention service at both townhouse and condominium properties within the Naples area, though the full geographic service radius is not explicitly documented in available materials.
The company maintains a dealer partnership with Rheem, a major HVAC equipment manufacturer, for new system installations. One reviewer referenced a three-year service plan as a value option, suggesting the company offers ongoing maintenance agreements alongside one-time repair visits. Specific specialty services beyond standard residential cooling and heating work are not detailed in available review content.
Customer interactions described in reviews name several technicians including Matt, Frank, Shayne, and Stephen. A reviewer praised Matt for arriving early to a townhouse appointment, providing filter replacement and cleaning services while offering repair recommendations without pressure. Another account described Frank and Shayne completing a Rheem installation at a condo with on-time arrival and post-work cleanup. A separate review detailed a diagnostic visit where Stephen identified a line set repair, with later pricing negotiation occurring after the customer requested a second opinion.
What Customers Say
Three of nine reviewers assign low ratings citing pricing concerns: one customer describes recurring $300-500 charges during biannual checkups over five years, while another recounts a quoted $3300 repair that was later reduced. Positive reviews (two four-star and one five-star) specifically mention technician punctuality and transparent communication about recommended repairs without pushy upselling.
Services
AC System Installation
New residential air conditioning system installations, with documented Rheem equipment deployments in Naples condos and townhouses.
Heating System Services
Heating repair and maintenance, though specific system types and brands are not detailed in available materials.
Preventive Maintenance
Biannual checkup visits including filter replacement, cleaning, and visual inspections documented by multiple reviewers.
Emergency Repairs
Diagnostic and repair services for system failures, though response time guarantees are not specified.
Indoor Air Quality Solutions
Filter replacement and basic IAQ improvements, with one reviewer noting filter exchange during a service call.
Diagnostic Services
System evaluation and problem identification, including line set and component assessment documented in repair reviews.
Service Agreements
Multi-year maintenance plans referenced by a reviewer as an available value option for ongoing care.