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About McCullough & Sons Inc.
McCullough & Sons Inc. has served Pensacola-area homeowners for more than 30 years, operating as a family-owned residential HVAC contractor. Based in Pensacola, the company also dispatches technicians to Milton, Gulf Breeze, and Navarre. The business holds a 3.0-star average rating across two verified customer reviews, with feedback addressing both service quality and turnaround times.
What distinguishes McCullough & Sons from neighboring contractors is their same-day service commitment and fully stocked service vehicles, which allow technicians to complete most repairs during the initial visit rather than scheduling follow-ups. They maintain dealer relationships with multiple major brands including Lennox, Rheem, Maytag, Payne, Ruud, and AirTemp, giving homeowners flexibility when selecting replacement equipment. The company backs labor with a one-year guarantee and offers a $59.95 system check-up for preventative maintenance.
Customer reviews reveal contrasting service experiences. One homeowner praised technician Rodney for arriving within an hour of their Thursday evening call, diagnosing a blown compressor, and completing a full heat pump installation by the following morning, under 18 hours from initial contact. However, another reviewer reported ongoing problems with a heat pump installation and expressed frustration with the company's response to warranty-related service requests.
What Customers Say
One reviewer awarded 5 stars for Rodney's same-day heat pump installation, while another gave 1 star citing persistent problems and poor communication. The two reviews present a stark contrast in service quality perception.
Services
AC Repair & Maintenance
Diagnose and repair refrigerant leaks, compressor failures, and component issues. Includes $59.95 system check-up tune-ups.
Heat Pump Installation & Repair
Install and service heat pump systems from Lennox, Rheem, AirTemp, and other major brands. One-year labor warranty included.
New System Installation
Full residential AC replacement with free written estimates. Same-day installation available for qualifying units.
Emergency AC Repair
24-hour or same-day response for AC failures in Pensacola, Milton, Gulf Breeze, and Navarre.
Duct System Evaluation
Inspect ductwork, furnaces, and indoor air handlers as part of comprehensive system check-ups.