JMATEK North America, LLC
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About JMATEK North America, LLC
JMATEK North America, LLC operates from Alpharetta, Georgia, as a customer service and warranty support center for Honeywell dehumidifiers and related home comfort products. The business maintains standard weekday hours of 9:30 AM to 4 PM Eastern, with an 800-number callback line for customers pursuing warranty claims. Across 11 documented customer reviews, the aggregate rating sits at 2.5 stars, indicating a notably contentious service track record.
What distinguishes this support center is its role as the designated warranty administrator for Honeywell consumer dehumidifiers, a position that places them at the critical interface between manufacturer guarantees and homeowner expectations. The business processes replacement requests, prorated refunds, and documentation for units that fail within the warranty window. This function differs from traditional HVAC contractors who perform on-site installation and repair work.
Customer stories from the review record reveal recurring frustrations. Multiple reviewers describe units failing within 4-9 months of purchase despite 5-year warranties, followed by extended delays in receiving promised refunds or replacement units. One reviewer documents a 12-week wait for a prorated refund check after accepting the offer. Another notes their second Honeywell dehumidifier stopped functioning after initial unit failure. These scenarios represent the specific transaction types this business handles.
What Customers Say
7 of 11 reviewers assign 1-star ratings, citing failed units within months of purchase and refund delays extending past promised timelines. The 2 positive reviews mention product satisfaction but do not address warranty claim experiences. All negative reviews reference Honeywell dehumidifier failures as the triggering issue.
Working Hours
| Sunday | Closed |
| Monday | 9:30 AM–4 PM |
| Tuesday | 9:30 AM–4 PM |
| Wednesday | 9:30 AM–4 PM |
| ThursdayToday | 9:30 AM–4 PM |
| Friday | 9:30 AM–4 PM |
| Saturday | Closed |
Services
Warranty Claim Processing
Administrative handling of warranty claims for failed Honeywell dehumidifiers, including documentation review and claim determination.
Unit Replacement Dispatch
Arrangement of replacement units for dehumidifiers that qualify under warranty terms.
Prorated Refund Calculation
Computation and issuance of prorated refunds for units no longer eligible for full replacement.
Customer Documentation Support
Guidance for homeowners submitting required proof of purchase, failure evidence, and product photos.
Refund Timeline Management
Processing and tracking of approved refund payments, though multiple reviewers cite significant delays.