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Claim This BusinessBelle Flame operates as a home goods retailer in Atlanta, specializing in pellet stoves, water heaters, and fireplace accessories. The business holds a (800) 466-4712 phone line and maintains standard retail hours from 8 AM to 7 PM Monday through Friday, with weekend availability closed. With 158 customer reviews yielding a 3.4-star average, the company serves residential customers across the Atlanta metropolitan area seeking indoor heating solutions and fireplace components. Founded details and licensing information are not publicly disclosed.
The product lineup centers on heating appliances including pellet stoves, traditional water heaters, and decorative fireplace screens. Inventory typically includes in-stock items displayed on the company website, though customers have reported instances where listed products experienced fulfillment delays exceeding the initially quoted timeframe. The business functions as a reseller rather than a manufacturer, distributing products sourced from external suppliers to the consumer market. Service emphasis rests on retail sales rather than installation or repair operations.
Multiple customer reviews document specific order fulfillment experiences that potential buyers should evaluate. One customer reported a pellet stove order remained undelivered after six weeks with limited responsive communication from staff. Another customer described a water heater purchase with shipping timeline revisions spanning multiple weeks. A separate review referenced a fireplace screen order requiring extended wait periods despite initial in-stock indicators. These documented experiences represent the range of customer interactions recorded in publicly available feedback.
Three reviewers describe orders placed for heating equipment that did not arrive within expected timeframes, with one citing a six-week delay and another noting order cancellation without consent. Two reviews specifically mention difficulty reaching customer service by phone or email, while three reviews report challenges obtaining refunds after order cancellation requests.
| Sunday | Closed |
| Monday | 8 AM–7 PM |
| Tuesday | 8 AM–7 PM |
| Wednesday | 8 AM–7 PM |
| ThursdayToday | 8 AM–7 PM |
| Friday | 8 AM–7 PM |
| Saturday | Closed |
Retail distribution of pellet heating stoves sourced from external manufacturers for residential heating applications.
Traditional water heater units available for purchase through the Atlanta-based retail operation.
Decorative fireplace screens and accessories for residential fireplace installations.
Processing and shipping of purchased heating equipment and accessories to customer-specified addresses.
Phone and email support for order status inquiries, though reviewer experiences indicate variability in responsiveness.