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Claim This BusinessBraves Heating and Cooling LLC operates from Atlanta serving residential and commercial clients across the metropolitan area. The company holds 16 customer reviews with a 3.8-star average rating, reflecting a mix of satisfied clients and some who experienced service challenges. Owner Doug leads service calls, bringing over 30 years of industry experience to each job. The business specializes in system installation, repair, and ongoing maintenance for heating and cooling equipment.
The company distinguishes itself through transparent pricing practices, including diagnostic fees that credit toward completed repairs. Their service approach emphasizes honest assessments and upfront cost communication before work begins. Technicians provide same-day service for emergency calls when available, and the business maintains a dedication to quality workmanship on every job. They offer UV lighting solutions for indoor air quality improvement alongside traditional heating and cooling services.
Customer reviews highlight specific technician interactions. Doug responded same-day for a heat emergency, completing repairs within two days and applying the diagnostic fee toward the final cost. One reviewer noted Doug's professional demeanor, particularly appreciating respectful communication as a woman homeowner. Another client referenced using Braves for their previous home and returning when a new property needed service. However, communication gaps appeared in some reviews, with one client reporting missed appointments and unreturned calls on incomplete work.
Four of five detailed reviews mention Doug by name, with three praising his professionalism and same-day response. Two reviews flag administrative issues: one client could not obtain a receipt for home inspection purposes, while another reported communication breakdowns on a follow-up repair.
New HVAC system design and installation for existing homes, ensuring year-round comfort with quality equipment.
Emergency repair services and preventive maintenance plans to keep systems running efficiently.
Diagnosis and repair of heating systems, with same-day service available for emergencies.
Thermostat troubleshooting, repair, and installation to restore climate control functionality.
Professional duct cleaning removing contaminants to improve airflow and indoor air quality.
UV air purification installation to enhance indoor air quality and reduce pathogens.