Five Star Rated

Five Star Rated operates as a home service referral network connecting homeowners with pre-screened contractors across eleven metro regions. Established in the early 2000s, the company maintains a database of service professionals across categories including air conditioning, heating, electrical, plumbing, and roofing trades. Based in Atlanta, Georgia, the network serves the greater Atlanta metro alongside Chicago, Boulder, Denver, Dallas, Houston, Minneapolis, and multiple Florida markets from Fort Lauderdale through Tampa. The company reports forty verified client reviews averaging 3.2 stars, offering consumers a reference point when evaluating whether to request a contractor match through their platform.

The network distinguishes itself through a self-described Five Star Guarantee, promising matched clients access to vetted service providers within their covered trades. The platform operates exclusively in metro areas where they maintain contractor partnerships, directing inquiry calls to appropriate specialties based on service category selected during intake. Unlike traditional HVAC contractors performing equipment installation or repair, this network functions as an intermediary matching homeowner requests with participating vendor partners across their twelve geographic markets.

Customer feedback reveals recurring frustration with lead accuracy. One reviewer described receiving repeated calls for landscaping services despite advertising only pest control offerings, with the network declining to adjust category placement after multiple requests. Another client reported unresolved communication delays spanning weeks for email inquiries, characterizing the experience as prioritizing revenue over service quality. These accounts suggest homeowners should clarify exact service categories and confirm lead routing protocols before engaging the referral system.