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About Gold Star appliance and HVAC repair
Gold Star Appliance and HVAC Repair operates as an HVAC contractor serving the Atlanta, Georgia metropolitan area. The business holds a rating of 2.0 stars derived from 4 customer reviews, indicating significant challenges in client satisfaction. This contractor handles both appliance repairs and HVAC systems, though specific licensing documentation or industry certifications are not publicly available through standard business listings.
Customer feedback reveals a divided service experience. One reviewer described receiving same-day service during a microwave repair, noting the technician arrived within the promised timeframe and completed diagnostic work efficiently. However, three separate reviewers reported markedly different encounters, citing concerns about communication, professional conduct, and billing practices. These conflicting accounts suggest service quality may vary depending on the specific technician assigned and the nature of the repair required.
Two reviewers specifically named Terrance as the technician they worked with, describing opposite extremes in customer interaction. One customer recounted a positive experience with prompt arrival and professional demeanor during an oven repair, recommending the contractor to others. Conversely, multiple reviewers described exchanges characterized as dismissive or condescending, with particular concern raised about treatment of elderly customers. These firsthand accounts offer prospective clients insight into what individual appointments might entail.
What Customers Say
Three of four reviews cite interactions with a technician named Terrance, with two mentioning rude or unprofessional conduct. The single positive review highlights same-day service and diagnostic skill. Negative reviews focus on billing disputes and customer service concerns rather than technical repair quality.
Services
HVAC System Repair
Diagnostic and corrective services for heating and cooling equipment malfunctions.
AC Maintenance
Routine maintenance services for air conditioning systems, including tune-ups and part replacement.
Appliance Repair
Repair services for household appliances including ovens and microwaves as documented in reviews.
Emergency Service Calls
Same-day service availability for urgent repair needs as reported by satisfied customers.
Warranty Work
Services performed for customers through home warranty company assignments, though coverage disputes have arisen.