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About Heritage Heating & Cooling, LLC
Heritage Heating & Cooling, LLC operates as an HVAC contractor serving the Atlanta metropolitan area and surrounding Georgia communities. The business maintains a perfect 5.0-star rating accumulated across 13 customer reviews, indicating consistent service quality that resonates with residential and commercial clients alike. Multiple reviewers note the contractor's willingness to travel to locations including Byron and the greater Middle Georgia region, suggesting a service radius that extends well beyond Atlanta proper. The company handles both new system installations and replacements of existing equipment, with specific experience documented across commercial properties and residential homes.
What distinguishes this contractor from peers emerges clearly through client feedback rather than marketing materials. The team combines HVAC expertise with electrical capabilities, allowing one point of contact for projects that might otherwise require multiple specialists. Reviewers consistently highlight proactive communication, including call-ahead arrival notifications and post-installation follow-ups to ensure ongoing satisfaction. This approach to customer care appears intentional rather than incidental, as multiple reviewers describe similar experiences across different service scenarios ranging from emergency repairs to planned installations.
Client stories from the reviews reveal specific situations the contractor has navigated successfully. Monica Martin Scott's review describes a July 2021 lightning strike emergency where Jeff Hooks responded quickly, visited the next day during extreme heat, and completed a full unit replacement within a single day while the homeowner navigated insurance considerations. Another reviewer mentions a same-day diagnosis and repair for an HVAC issue, emphasizing professional assessment and clear explanation of both the problem and resolution steps. These scenarios demonstrate capability across routine maintenance, urgent repairs, and complex multi-unit projects.
What Customers Say
All 13 reviews award 5 stars, with multiple clients specifically noting same-day service availability and follow-up check-ins after installation. Three reviewers highlight the contractor's electrical expertise as an added qualification, while two commercial clients describe successful large-scale system installs.
Services
HVAC System Installation
Complete new system installation including ductwork, vents, and supply lines for residential and commercial properties.
Unit Replacement
Full replacement of existing HVAC units including both indoor and outdoor components, with new thermostat installation.
Emergency Repairs
Diagnostic and repair services for HVAC failures including storm damage and lightning strike scenarios.
Electrical Services
Integrated electrical work capability for HVAC systems, allowing single-contractor coordination for projects requiring both trades.
Preventive Maintenance
Ongoing repair services and periodic check-ups to ensure system longevity and performance.