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About Honest and Quality Appliance Repair LLC
Honest and Quality Appliance Repair LLC operates in Atlanta as a locally owned appliance repair service with 114 customer reviews yielding a 3.7-star rating. The company, led by owner Lamar, handles residential appliance repairs including dryers, dishwashers, and major kitchen equipment. While the company has accumulated a substantial review volume, prospective clients should carefully verify appointment confirmations before service dates, as several reviewers document challenges with scheduling reliability and follow-through on warranty documentation.
Given the company does not maintain a published website with brand partnerships, specialty certifications, or service guarantees, this contractor differentiates primarily through owner-operated service delivery rather than manufacturer affiliations or extended warranty programs.
Multiple reviewers recount specific interactions with Lamar. Melisa describes receiving same-day dryer repair service that resolved her equipment issue quickly, praising both technical skill and professionalism. Tracy Underwood similarly highlights Lamar's efficient diagnostic work, noting the problem was addressed within minutes. However, other customers, including Matthew, Alex, and Lilian O, report significant frustrations with missed appointments, incomplete warranty documentation, and communication gaps that extended over weeks or months.
What Customers Say
Three of six detailed reviews award 5 stars, praising Lamar's same-day response and technical skill. The remaining three reviewers cite no-call no-shows, unmet warranty documentation, and communication failures. A numerical contrast emerges: positive reviews highlight speed and competence while negative reviews focus on reliability and administrative follow-through.
Services
Dryer Repair
Service for dryer malfunctions including heating element failures, drum issues, and thermal fuse replacements.
Dishwasher Repair
Diagnoses and repairs for dishwasher motor problems, drainage failures, and operational malfunctions.
Same-Day Appliance Service
Priority visits for appliance failures requiring immediate attention, based on reviewer accounts.
Appliance Diagnostics
Initial assessment of appliance issues to determine repair scope and parts requirements.
Warranty Claim Assistance
Documentation support for appliance warranty claims, though reviewer experiences with this service vary.