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About Kemper Heating and Cooling
Kemper Heating and Cooling operates as a heating contractor serving the Atlanta metropolitan area with a rating of 3.1 stars across 21 customer reviews. The business handles residential heating and cooling systems, responding to service calls throughout the city and surrounding neighborhoods. Reviewers document their experiences with this contractor, with feedback spanning both positive recommendations and significant complaints about communication and follow-through on warranty matters.
Without a public website or documented brand partnerships, this contractor's service offerings must be inferred from customer accounts rather than promotional materials. The limited online presence means homeowners will want to discuss specific repair capabilities and warranty terms during the initial phone conversation to confirm whether their particular system needs fall within the contractor's expertise.
Customer reviews reveal divergent service experiences. One reviewer describes calling Kemper when their A/C failed during a summer breakdown, noting the technician diagnosed a fan motor issue rather than recommending full system replacement, resulting in a $180 repair. However, other reviewers report markedly different experiences, including extended delays in receiving callbacks on warranty service requests and multiple repair attempts needed for the same problem. These contrasting accounts suggest service quality may vary depending on the specific technician assigned and the nature of the repair.
What Customers Say
Of 21 reviews, 3 customers shared detailed accounts: one five-star review praises honest diagnostics and fair pricing, while two one-star reviews cite poor communication on warranty issues and a technician attitude change on follow-up service calls. The rating of 3.1 stars reflects mixed customer sentiment.
Services
Heating System Repair
Diagnoses and repairs heating system malfunctions including ignition issues, thermostat problems, and component failures.
Cooling System Repair
Addresses air conditioning problems such as compressor issues, refrigerant leaks, fan motor failures, and capacitor replacements.
New System Installation
Installs new heating and cooling systems as documented by reviewers who received new units approximately three years ago.
System Maintenance
Provides tune-ups and preventive maintenance to keep existing systems operating efficiently.
Emergency Service
Responds to urgent heating and cooling failures as documented by at least one same-day service call.
Diagnostic Assessment
Evaluates system problems to determine whether repair or replacement is appropriate, with one reviewer noting honest repair recommendations.