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About Promise Air Conditioning & Heating
Promise Air Conditioning & Heating operates in Atlanta, Georgia, earning a 4.1-star rating across nine customer reviews. The business provides heating and cooling services to residential clients throughout the metro area, responding to calls for both emergency repairs and planned system replacements. Reviewers describe interactions with technicians who arrived at scheduled appointment times and completed work within the same day for urgent requests.
The contractor offers air conditioner and furnace replacements, with one reviewer noting competitive pricing on new unit installations. Service calls include diagnosing non-functioning heating systems, addressing refrigerant issues, and repairing cooling equipment. Several customers mention working with home warranty programs, suggesting the business accepts warranty contracts for covered repairs.
Customer experiences vary significantly. Michelle Thomas described a same-day replacement of her air conditioner after the old freon-based system failed, praising prompt response and completed installation within one day. Leta Maye reported a more troubling experience: after replacing her furnace in November 2017, she discovered the underlying evaporator coil issue was never addressed, leading to water leakage the following summer. She noted multiple attempts to reach the technician for follow-up went unanswered. Peri Gordon mentioned a technician who struggled with diagnostic equipment when her outdoor unit froze over.
What Customers Say
One reviewer praised same-day completion and competitive pricing, while two reviews cited diagnostic oversights and communication failures after service. The negative experiences center on incomplete assessments during furnace and AC installations, with one customer noting the evaporator coil should have been inspected during the original furnace replacement.
Services
Air Conditioner Replacement
Removing old freon-based systems and installing new cooling units with same-day completion available.
Furnace Repair & Replacement
Diagnosing heating failures, checking for water damage or rust in furnace components, and recommending repair or replacement options.
AC Repair & Maintenance
Addressing frozen outdoor units by checking fittings, refrigerant levels, and operational diagnostics.
Warranty Service
Servicing equipment covered under home warranty contracts, working with various warranty providers.
New System Installation
Providing quotes for new equipment installation with competitive pricing on units and labor.