ServiceTitan | Atlanta HQ

ServiceTitan operates as a corporate office in Atlanta, Georgia, serving as headquarters for the field service management software platform used by HVAC, plumbing, and electrical contractors across the region. Based on available data, the company maintains a 2.5-star average rating from 22 customer reviews. While the platform serves contractors nationwide, the Atlanta location represents the company's primary operational base in the Southeast market.

The ServiceTitan software platform distinguishes itself as an all-in-one business management solution, enabling contractors to consolidate scheduling, customer relationship management, invoicing, and service dispatching into a single system. Customer feedback indicates the platform offers extensive customization options with a la carte features, allowing businesses to select functionality aligned with their specific operational needs. The software has developed particular strength in serving multi-trade companies managing HVAC, plumbing, and electrical services simultaneously.

Customer reviews highlight varying experiences with the platform and support. Several HVAC business owners specifically mention working with team members including Grace Massih in customer success roles and Johnathan Caso in technical support, describing scenarios involving implementation assistance and system troubleshooting. One reviewer notes rapid response during heating system emergencies, while another discusses challenges with billing disputes spanning multiple months.