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Claim This BusinessUSA Plumbing & Water Heater Installation has operated as a licensed Atlanta plumbing contractor since 2011, delivering water heater solutions across Fulton, DeKalb, Cobb, and Gwinnett counties. The company maintains an A+ rating with the Atlanta Better Business Bureau and has earned 134 five-star reviews from homeowners who praise technician Shawn Scuffle's reliability and fair pricing. Specializing in both traditional tank-style and tankless water heater systems, the business serves historic neighborhoods including Virginia-Highland, Buckhead, and Midtown alongside suburbs such as Marietta and Roswell.
What distinguishes this contractor is Shawn Scuffle's hands-on approach: rather than delegating to subcontractors or call centers, he personally handles estimates, installations, and follow-up. Customers note his ability to assess challenging installations, including tight mechanical rooms and older HVAC tie-ins, and recommend appropriately sized units from manufacturers like AO Smith and Rheem. The company offers warranty-backed workmanship and provides post-installation cleanup, including water damage remediation from failed heaters, at no extra charge.
Reviewers consistently highlight Shawn's rapid response: Amee Chauhan received arrival within one hour of her Saturday call, while Debra Andrews' friend's leak was resolved within four hours from first contact. Tom Blair's 2021 review describes a particularly complex installation in a confined space that required creative routing to connect with the existing HVAC system. Multiple customers mention referring Shawn to neighbors, indicating trust built through completed work rather than sales pitches.
All 134 reviews award five stars. Seven named reviewers specifically praise same-day or hour-level response times. Three reviewers mention Shawn by name and note referrals to neighbors. Pricing feedback appears twice, both times describing the quotes as reasonable given the scope.