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Claim This BusinessAbout NorthStar Heating & Air Conditioning
NorthStar Heating & Air Conditioning has earned a 4.7-star rating across 18 customer reviews in Augusta, GA. Their technicians Stephanie and Justin are praised for taking time to explain system details and potential issues without pushing unnecessary services. Reviews mention supply chain challenges navigated on major projects, and the team delivers same-day AC repair alongside complete system replacements. The company serves residential customers throughout Augusta and surrounding communities with transparent pricing and thorough communication on every job.
Technicians Stephanie and Justin consistently deliver same-day AC repairs and demonstrate this capability across multiple reviews. Their approach includes cleaning outdoor units during service visits and offering tips to help homeowners manage energy costs. NorthStar Heating & Air Conditioning handles furnace installations with detailed explanations that help customers understand their systems, and they manage supply chain constraints to minimize delays for customers awaiting equipment. Their service portfolio covers AC repairs, furnace installations, outdoor unit replacements with base construction, and drain line maintenance.
Reviewers consistently name Stephanie and Justin while recounting specific scenarios. Ye Jin Bae describes a same-day response during an AC emergency where the team diagnosed and resolved the issue efficiently. Alan V recounts a furnace replacement during supply chain shortages, noting the team secured equipment quickly and explained maintenance needs thoroughly. Julie Carpenter describes calling about a clogged drain and receiving a same-day appointment with early arrival, unit cleaning, and a part replacement for a developing issue. All three reviewers awarded 5 stars and explicitly praised the technicians by name.
What Customers Say
All 18 reviews award 5 stars and specifically name Stephanie or Justin, highlighting same-day response times and thorough explanations of system issues. Multiple customers note supply chain challenges overcome on major installations, with one reviewer describing a same-day emergency AC repair and another praising the team's ability to secure equipment during shortages.
Services
AC Repair
Same-day repair services for AC failures, including diagnostics, part replacement, and emergency response for urgent cooling issues.
Furnace Installation
Complete furnace replacement with detailed customer explanations of system infrastructure and post-installation maintenance guidance.
Outdoor Unit Installation
Outdoor unit replacement including new base construction when existing foundations are deteriorating, completed in a single visit.
Drain Line Repair
Clearing clogged A/C drip pipes and drain lines, with technicians identifying potential future issues during service.
Circuit Board Replacement
Repair and replacement of damaged circuit boards in HVAC systems, often identified during related service calls.
Preventive Maintenance
Unit cleaning and inspection during service visits, with tips on reducing energy consumption and extending system lifespan.