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Claim This BusinessAbout Palmetto Heat & Air, LLC
Palmetto Heat & Air, LLC is a heating and cooling contractor based in Augusta, Georgia, holding a strong 4.5-star rating derived from 45 homeowner reviews. The company operates under state licensure and serves residential customers throughout the Augusta metro area and surrounding communities including Grovetown, Martinez, and Evans. This family-oriented business provides installation, repair, and maintenance services for heating systems, air conditioning units, and indoor air quality solutions. The company has built its reputation on transparent pricing and responsive service, distinguishing itself among regional contractors who often struggle to maintain consistent communication with clients.
What differentiates Palmetto Heat & Air from neighboring contractors is their commitment to same-day service accessibility and their approach to complex diagnostic challenges. Several reviewers noted that technicians arrived within hours of calling, including situations involving gas leaks which require immediate attention. The company maintains competitive pricing structures that multiple reviewers specifically praised as affordable compared to other area estimates. Their customer service philosophy emphasizes keeping clients informed about appointment windows, a practice that resonates particularly with senior homeowners who value predictability.
Customer stories from reviews reveal the human side of this contractor's service model. Cameron, identified by name in a five-star review, arrived the same day to repair an AC unit and demonstrated what the reviewer described as the most kind and respectful approach encountered among technicians. Another scenario involved a gas leak detection on a home with three units, where the technician located the problem within minutes, repaired the leak, and addressed low Freon in a second unit during the same service call. Perhaps most meaningfully, Palmetto Heat & Air assisted a 76-year-old customer on a fixed income whose heat exchanger had failed after two months without heating, providing competitive quotes and flexible scheduling to complete the replacement.
What Customers Say
Every reviewer who rated Palmetto Heat & Air awarded 5 stars, with 4 of 7 reviewers specifically mentioning same-day or next-day service arrival. Three reviewers referenced pricing as a key positive factor, calling rates competitive or affordable compared to other contractor estimates. The single most repeated descriptor across reviews is professional, appearing in multiple contexts from technician appearance to communication style.
Services
AC Repair & Maintenance
Diagnosis and repair of cooling system failures including refrigerant recharging, component replacement, and performance optimization.
Heating System Repair & Installation
Service for heat exchangers, furnaces, and heating equipment including new unit installation and part replacement.
Indoor Air Quality Solutions
Assessment and treatment of air quality issues, addressing ventilation, filtration, and airborne contaminant concerns.
System Tune-Ups
Preventive maintenance visits including inspection, cleaning, and calibration of heating and cooling equipment.
Multi-Unit Residential Service
Specialized handling of properties with multiple AC units, air handlers, or integrated heating systems.
Emergency HVAC Repair
Priority response for system failures requiring immediate attention, available for same-day service calls.