ACR Heating & Air

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About ACR Heating & Air
ACR Heating & Air operates as an air conditioning contractor serving Ball Ground, Georgia, and the surrounding region from north metro Atlanta to the mountains of north Georgia. The business holds a 4.9-star rating derived from 27 client reviews, reflecting consistent satisfaction among homeowners who have called on their services. Their operational schedule runs Monday through Friday from 8:30 AM to 5 PM, with Saturday availability from 9 AM to noon for urgent matters. This contractor has been providing heating, cooling, and energy efficiency home services since 1997 according to their website, establishing nearly three decades of continuous operation in the north Georgia market.
This contractor distinguishes itself through a structured annual maintenance plan called ProCare, designed to keep heating and cooling systems operating safely while preventing unexpected failures during extreme weather. Their website emphasizes upfront fixed pricing with no surprise charges, a policy that eliminates the uncertainty many homeowners experience when HVAC repairs become necessary. They offer financing options for customers with approved credit, allowing property owners to manage unexpected repairs without depleting bank accounts. Their service philosophy centers on arriving on time, completing repairs properly on the first attempt, and backing their work with workmanship guarantees and premium warranties.
Customer reviews highlight specific technicians who have handled notable projects. One reviewer described John and Kit spending two days removing old ducts and installing a new duct system in a 1970s home where the HVAC had never properly heated or cooled the upstairs level. Another client worked with John Elder, who replaced three aging heating and AC units after explaining the specific problems in each area of the house and the solutions he would implement. A third homeowner called the team fair, reliable, and true professionals who love what they do.
What Customers Say
All 27 reviews carry 5-star ratings, with multiple clients specifically naming John, Kit, or John Elder and describing their technical skill and pride in workmanship. Reviewers consistently mention same-day arrival, fair pricing, and completed repairs that other contractors could not resolve.
Working Hours
| Sunday | Closed |
| Monday | 8:30 AM–5 PM |
| Tuesday | 8:30 AM–5 PM |
| WednesdayToday | 8:30 AM–5 PM |
| Thursday | 8:30 AM–5 PM |
| Friday | 8:30 AM–5 PM |
| Saturday | 9 AM–12 PM |
Services
Air Conditioning Repair & Maintenance
Diagnostic services, leak repairs, refrigerant handling, and tune-ups to restore cooling performance and extend system life.
Furnace & Coil Services
Heating system repairs, coil cleaning, and replacement of faulty components to ensure reliable winter warmth.
Heat Pump Installation & Repair
Heat pump systems providing both heating and cooling, including variable-speed models for improved efficiency.
Ductwork Design & Installation
Custom duct systems sized and installed to properly distribute airflow throughout entire homes.
Indoor Air Quality Solutions
Air filtration, purification, and ventilation improvements to address allergens and contaminants inside the home.
Thermostat Installation
Smart thermostat setup and programming to optimize comfort settings and energy consumption.
Annual Maintenance Plans
The ProCare plan provides scheduled inspections, filter changes, and priority service to prevent system failures.