Robert Cook Heating & Air Conditioning

Robert Cook Heating & Air Conditioning has served Columbus, Georgia for more than 15 years, earning a 2.4-star average from 11 documented customer reviews. Their weekday shop hours run 7 AM to 8 PM, with Saturday extending to 9 PM and Sunday closed. Longtime customer LaToya Armstrong Melvin credits the team with reliable repairs and steady pricing across more than a decade of repeat service, while other reviewers have raised red flags about billing practices, technician conduct, and the completeness of repair work on heating and cooling systems.

Negative feedback centers on pricing clarity and professionalism. Four of five 1-star reviews specifically name Billy as the lead technician and allege invoicing that exceeded the scope of work performed. Reviewers describe incomplete repairs, a compressor replacement that failed within two weeks, and a coolant recharge without prior discussion of the underlying diagnosis. One customer notes the company requires Western Union payment, a preference that limits consumer protections available through credit card dispute channels.

On the positive side, LaToya Armstrong Melvin describes the crew as capable across an extended relationship, and a reviewer under the handle Me Me describes a compressor swap as a job completed correctly at a reasonable rate. These accounts suggest the company possesses functional repair skills, but Columbus homeowners should confirm all diagnostic findings and pricing in writing before authorizing work.