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Claim This BusinessAbout Underwood Heating & Air Conditioning
Underwood Heating & Air Conditioning was founded in 2025 and has quickly built a loyal client base in Columbus, Phenix City, and Auburn, earning a 4.9-star average from 66 reviews. An EPA-certified team, the firm handles installation, repair, and maintenance for both heating and cooling systems across Russell, Lee, and Chambers Counties in Alabama. Emergency service is available around the clock, so a breakdown at midnight on a holiday receives the same prompt response as a scheduled tune-up on a Tuesday morning.
The company stocks parts for a wide range of equipment and carries no markup on the components they install, which reviewers specifically credited for keeping repair bills fair. A same-day AC fix after a weekend compressor failure earned one homeowner a repair completed before the next morning, a scenario the team fields regularly given the demands of Alabama summers. Joseph, identified by name in multiple five-star reviews, explained diagnostic findings in plain language and walked the homeowner through every available option before touching a single component. The firm's emphasis on honest pricing and transparent communication shows up consistently across the review section, where customers describe finding an advocate rather than a salesperson.
Reviewers consistently noted the team's speed. Kristie Stariha called Underwood on a Saturday afternoon expecting to wait until Monday, only to hear back within the hour and have her AC restored before nightfall. Sarah Gaff described a knowledgeable repair technician who addressed all reported problems during a single visit and left the system running properly. Cathy Underwood, a repeat client since 2018, reported that her original equipment purchase, guided by honest recommendations rather than upselling, continues to perform reliably without a single major repair in six years. These accounts, drawn from verified five-star submissions, suggest a contractor that follows through after the initial service call ends.
What Customers Say
66 reviewers awarded an almost-perfect 4.9-star average. Same-day emergency response appears in five separate reviews, and Joseph was named by three reviewers as the technician who explained diagnoses clearly and made honest recommendations. Negative feedback was not detected in the available sample.
Services
AC Repair & Maintenance
Diagnoses and restores cooling systems to working order, including compressor issues, refrigerant loss, and electrical faults, with a separate emergency same-day option listed.
Heating System Repair & Service
Inspection and repair of furnaces and heat pumps for Columbus and East Alabama homes, ensuring reliable operation before the heating season begins.
AC Tune-Up
Seasonal preventive service designed to catch developing issues before they cause a breakdown, including filter guidance and system cleaning per EPA standards.
Emergency AC Repair
After-hours and weekend service call listed as a distinct offering, with reviewers reporting response times under one hour and repairs completed the same evening.
New Equipment Installation
HVAC system installation for replacements and new construction across Russell, Lee, and Chambers Counties, guided by honest sizing and brand recommendations rather than high-margin upsells.
Commercial HVAC Service
Heating and cooling service for commercial properties in the greater Columbus and Phenix City area, handling retail, office, and light industrial systems.