Firestone Complete Auto Care

Firestone Complete Auto Care has been serving the Duluth, Georgia community for decades, operating from its Pleasant Hill Road location in the heart of Gwinnett County. The shop maintains an average rating of 4.2 stars from 528 customer reviews, reflecting years of consistent auto service in the Atlanta metropolitan area. Located just minutes from Sugarloaf Mills and the Infinite Energy Center, this Firestone location serves drivers throughout Duluth, Suwanee, and Lawrenceville, providing tire replacements, routine maintenance, and mechanical repairs for domestic and import vehicles alike.

The Duluth Firestone differentiates itself through direct access to Bridgestone's full tire catalog, including the Alenza luxury performance line and specialized off-road and all-season variants. Customers can utilize the shop's digital tire decision guide to match rubber to their specific vehicle year, make, and model, or schedule appointments online for added convenience. The shop also offers tire warranties and serves as an authorized installer for Bridgestone products, providing peace of mind through manufacturer-backed coverage.

Recent customer reviews highlight specific staff experiences, including a situation where a customer claimed a starter issue was misdiagnosed as a crankshaft sensor problem, resulting in multiple visits and tow calls to resolve the vehicle no-start condition. Another reviewer documented a billing dispute involving parts costs and installation charges after a repair was completed without prior authorization. These detailed accounts underscore the importance of communicating directly with service advisors like Dee Dee at the Duluth location before authorizing major repairs.