Arrowhead Plumbing

Arrowhead Plumbing is a Master Plumber-owned operation serving Lawrenceville, Gwinnett County, and the broader Atlanta metro with fully licensed plumbing repair and installation. The company maintains a 4.8-star rating across 158 verified customer reviews, reflecting consistent service quality over years of operation in the region. Derrick, the owner and a licensed Master Plumber, personally handles estimates and often responds to emergencies himself, a level of owner involvement uncommon among larger plumbing operations.

What distinguishes Arrowhead Plumbing is the direct owner involvement paired with round-the-clock availability. Unlike contractors who outsource emergency calls to on-call crews, Derrick answers his own phone and responds to job sites, as confirmed in multiple reviews describing same-day arrival and honest option breakdowns. The company provides clear written estimates with multiple payment methods and takes time to educate homeowners on system maintenance after completing repairs, from pressure checks to identifying silent leaks in toilets.

Recent reviews highlight two distinctly different scenarios: Joe O described a complete underground water line replacement from meter to house, with Derrick explaining patch versus full-line options without pressure, completing the job in a single day. Tamona Smith shared an entirely virtual resolution where Derrick walked her through a water heater adjustment over FaceTime, identifying a safety hazard with an improperly placed cabinet and restoring hot water without an in-person visit. Both scenarios illustrate adaptive problem-solving beyond standard service calls.