B & R Air Conditioning

B & R Air Conditioning holds Georgia license CR109639 and has served the Lawrenceville area for over a decade, offering residential air conditioning and heating services. The company maintains standard weekday hours from 8 AM to 5 PM and provides free on-site inspections with written quotes for all proposed work. While the company does not list specific service areas on its website, its physical presence in Lawrenceville and the nature of customer reviews suggest strong coverage throughout Gwinnett County and surrounding communities. Across 56 customer reviews documented on third-party platforms, the company has accumulated a rating of 2.8 stars, indicating a mixed reputation that warrants careful consideration by prospective clients.

The contractor positions itself as a Prescription Provider for Home Comfort, emphasizing diagnostic evaluation over casual proposal writing. Website materials reveal specialized knowledge around evolving residential refrigerants, a topic creating confusion among homeowners as older refrigerant compounds phase out amid regulatory changes. Their service menu includes indoor air quality solutions, which extends beyond standard heating and cooling to address whole-home air filtration and purification concerns. The company explicitly promises honest and accurate technical answers, a stated commitment that some reviewers corroborate while others dispute based on their specific experiences.

Customer reviews name specific technicians whose service approaches diverged sharply. Reviewer Pamela Skinner specifically praised Daniel, describing him as patient, kind, and trustworthy, noting he left her feeling safe and informed about completed service. In contrast, reviewer Mike documented a two-month delay before the company would dispatch anyone, with initial phone assessments contradicting what subsequent in-person inspection revealed. Reviewer Dusty Brasfield recounted a contentious exchange with staff member Christy involving billing disputes and service scheduling disagreements, a narrative distinct from positive review experiences.