Pep Boys Auto Service & Tires

Pep Boys Auto Service & Tires has been serving Lilburn and the broader Gwinnett County community for decades as a comprehensive auto care destination. Located at 3965 Lawrenceville Highway NW, this location operates with convenient weekday and Saturday hours from 7 AM to 7 PM, with Sunday service from 8 AM to 5 PM. The shop maintains a 3.9-star rating drawn from over 409 customer reviews, reflecting a solid track record of completed services in the Lilburn area. Beyond Lilburn proper, this Pep Boys location actively serves customers from surrounding communities including Lawrenceville, Suwanee, and Duluth, making it a go-to option for metro Atlanta residents seeking reliable vehicle maintenance close to home.

What distinguishes this Pep Boys location from independent shops is its backing by a nationally recognized brand and its capability to handle diverse vehicle makes and models. The shop stocks an assortment of tires and automotive parts, allowing for same-day service when availability permits. A military discount program provides added value for active duty service members and veterans, a gesture that multiple reviewers have specifically called out as appreciated. The combination of branded supply chain access and in-house diagnostic expertise creates a service environment where vehicle owners can address multiple repair needs under one roof, from routine maintenance to more complex mechanical interventions.

Customer experiences at this Lilburn location highlight specific team members who have earned repeat business. David, the store manager, receives consistent recognition for professionalism and ensuring customers understand the work being performed on their vehicles. Reviewers note that mechanics like Tam take time to explain issues in accessible terms, while staff members like Eric have been praised for courteous assistance. One customer shared an experience where a post-Thanksgiving appointment was accommodated smoothly, with the team working efficiently to address the issue faster than initially expected. These named interactions demonstrate that local vehicle owners have found a reliable team they trust with ongoing automotive care.