Gently Used Appliance

Gently Used Appliance operates as a used appliance retailer in Newnan, Georgia, earning a 4.3-star rating across 188 customer reviews. The business functions as a single location offering appliance sales, repair services, and installation support, serving residents throughout the Newnan area. Unlike national chain retailers, this locally operated establishment provides both new and gently used appliances along with certified repair technicians, allowing customers to handle purchasing and service needs in one convenient spot.

The business distinguishes itself by maintaining in-house repair capabilities rather than outsourcing service calls to third-party technicians. Website text indicates they employ certified installers who manage appliance setup, addressing a common pain point where homeowners must separately arrange installation after purchasing from big-box retailers. Their service model combines retail sales with repair expertise under one roof, enabling technicians to diagnose issues during initial visits rather than scheduling follow-up appointments. This integrated approach appeals to customers seeking to avoid coordinating between multiple vendors for purchase, repair, and installation.

Customer reviews document specific service scenarios illustrating their approach. One reviewer described how the team responded when her daughter's refrigerator failed two days before a home closing, with a technician arriving the same day and providing a replacement unit the following day. Another customer noted returning four years after an initial washer and dryer purchase to upgrade, receiving what she described as the same quality care. These accounts reflect a service model where technicians handle urgent situations alongside routine sales, though reviewers who named staff members did not identify anyone as business owner.