The AC failed two weeks before summer ended and the part was replaced on Monday but failed again by Friday. Do I pay extra for repeat repairs?

This scenario matches a documented review. A supervisor reviewed the situation and dispatched someone to resolve it without additional charges.

Can I schedule maintenance for my heating system before winter arrives?

Yes. One reviewer described signing up for a service agreement and scheduling winter service several months later.

What happens if my AC fails on a weekend or holiday?

One annual maintenance member reported difficulty reaching the company for weekend emergency calls during peak summer heat.

Will the technician explain how to use my thermostat properly?

Technicians including Alvin have provided tutorials on thermostat operation according to client reviews.

If I need a same-day visit during extreme heat, can I get one?

Reviewers do not specifically mention same-day summer emergency availability, but normal business hours extend to 9 PM on weekdays.

Central Heating & Air Conditioning

HVAC contractor

4.8(465 reviews)

5730 Oakbrook Pkwy #130, Norcross, GA 30093

(404) 261-2280

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About Central Heating & Air Conditioning

Central Heating & Air Conditioning maintains a 4.8-star rating across 461 client reviews in Norcross, Georgia. The company offers heating and cooling services to homeowners throughout the Atlanta metropolitan area. Clients on service agreements describe receiving scheduled maintenance visits, with technicians performing system diagnostics, filter changes, and performance testing.

The contractor employs technicians who communicate clearly with clients, explaining repair options and providing guidance on equipment operation. Reviewers note technicians take time to answer questions and demonstrate how to operate thermostats effectively. Service agreements are available for annual maintenance coverage.

Multiple reviewers name specific technicians who handled their calls. Aluso performed a winter service visit for a client who had scheduling and explained each maintenance step thoroughly. Alvin resolved thermostat issues for another client and provided a detailed tutorial on maximizing the device features. Liz Davis described Alvin arriving before a cold snap to repair a furnace, ensuring the system operated properly.

What Customers Say

Of six detailed reviews, five award five stars citing specific technician expertise and thorough communication. One three-star review describes delayed weekend repairs on a recently serviced unit, with a supervisor subsequently reaching out to address the concern.

4.8 · 465 reviews

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