Chen Plumbing

Chen Plumbing has kept pipes flowing and water heaters humming across metro Atlanta since 1998, when the Chen family opened their doors in Norcross. Today, three generations of plumbing expertise serve homeowners in Norcross, Marietta, Roswell, Duluth, Lilburn, and more than 15 additional communities throughout the region. The company maintains a 4.9-star rating drawn from 1,710 verified reviews, a volume that reflects its commitment to round-the-clock availability. Every day of the week, including weekends and holidays, Chen Plumbing dispatches licensed technicians to handle everything from minor leak repairs to complete repiping projects.

What sets Chen Plumbing apart is the infrastructure supporting every service call. The company stocks more than 1,500 tools and replacement parts directly on service trucks, enabling technicians to complete most repairs in a single visit rather than scheduling follow-up appointments. Every plumber hired undergoes comprehensive background screening and drug testing, giving homeowners peace of mind when welcoming technicians into their living spaces. The company has installed over 2,000 water heaters and backs its workmanship with financing options for major repairs like tankless water heater upgrades or whole-home repiping.

Customer reviews consistently highlight specific technicians who delivered exceptional service. Shane arrived with a fully stocked van, provided a transparent estimate, and completed all repair work on the same day, earning praise for efficiency and preparedness. Tim and Oto diagnosed a dangerously high water pressure problem at 120 PSI, replacing the failing pressure reducing valve and expansion tank rather than upselling an unnecessary water heater replacement. Homeowners repeatedly commend the team for explaining every line item on invoices and answering questions patiently, reflecting the company's stated philosophy of honest, knowledgeable service.