Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) operates as an authorized Lennox dealer in Norcross, Georgia, specializing in residential and light commercial HVAC equipment distribution. With a 4.1-star rating compiled across 45 customer reviews, this parts-and-supply location serves contractors and property owners throughout the Atlanta metropolitan area, including neighboring communities such as Duluth, Lawrenceville, and Suwanee. The store maintains standard commercial hours Monday through Friday from 7:30 AM to 4:30 PM and operates as a contractor-only distribution outlet, meaning individual homeowners seeking retail pricing may encounter different policies than those who work with licensed HVAC companies.

As a LennoxPRO certified location, this store provides access to the full line of Lennox heating and cooling equipment, including air handlers, condensers, and coils designed for residential split-system installations. The Norcross branch distinguishes itself through in-counter parts lookup assistance, where staff such as Niara facilitate product identification and inventory sourcing for same-day pickup. The location also handles commercial delivery logistics, with forklift-loaded shipments arranged for contractor accounts requiring bulk equipment transport.

Customer experiences documented in recent reviews reveal specific encounters worth noting. Reviewer Michael Torney describes the store manager going above and beyond to create a seamless in-store experience, while K Lei specifically names counter staff Niara and forklift operators Josh and Breon as exemplifying the courteous service culture that earned a five-star rating. However, multiple reviewers, including George Smith and Mimi, document extended hold times exceeding 30 minutes when attempting telephone contact, a recurring complaint that suggests calling during off-peak hours may improve response times.