Sears Appliance Repair

Sears Appliance Repair serves Rome, Georgia and surrounding communities with appliance repair services, earning a 4.4-star rating across 66 customer reviews. The business maintains extended operating hours from 7 AM to 11 PM seven days a week, providing same-day service availability for urgent repair needs. This national franchise brings brand recognition and standardized service protocols to the Rome market, handling repairs across major appliance categories commonly found in residential homes.

What distinguishes this contractor is the same-day service window and the individualized attention technicians provide during service calls. Reviewers specifically mention technicians taking time to explain repair options and warranty coverage, going beyond simple part replacement. The business operates through home warranty networks, coordinating with providers to manage coverage decisions and part ordering. This approach requires multiple touchpoints with customers, which some reviewers found excessive, though others appreciated the thorough communication about repair processes and equipment longevity.

Customer experiences reveal mixed outcomes. Andrew, a technician mentioned in a five-star review, worked quickly to repair all dishwasher parts, completing the job efficiently. Another reviewer appreciated a technician arriving a day early and providing clear explanations about service and warranty details while offering helpful guidance on purchasing new appliances. However, negative reviews cite significant frustrations: a $466 repair for a $10 part, conflicting arrival time windows, and repeated service visits without resolving underlying problems. One reviewer described a technician who caused an additional leak while refusing to address the original issue.