Heartland Insulation

Heartland Insulation operates as an insulation contractor serving the Council Bluffs, Iowa metro area alongside neighboring Omaha, Nebraska. The company holds an A+ rating with the Better Business Bureau, accredited since August 2005. With 2 customer reviews currently on record reflecting a 1-star average rating, the contractor specializes in residential and commercial insulation installations and upgrades. Their service model centers on providing free, no-obligation estimates to prospective clients seeking to improve their property's thermal performance.

The contractor distinguishes itself through comprehensive insulation inspection services that produce detailed reports showing current R-value levels compared to regional building code requirements for Zone 5 climates. This diagnostic approach allows homeowners to understand exactly what improvements their structures need before committing to work. The company emphasizes that properly installed insulation provides continuous energy savings throughout the year, reducing heating costs during Council Bluffs' cold winters and lowering cooling expenses during summer heat waves.

Both documented reviews describe significant customer service failures. One homeowner reported that a technician named Mike Dennis, working as a subcontractor, promised to repair attic insulation problems including air leaks and ceiling frost under a warranty claim but subsequently ignored repeated phone calls and text messages over a nine-month period. Another reviewer stated the company failed to arrive for a scheduled appointment, and despite providing information for a written quote, never received the promised estimate despite the contractor reading their follow-up text messages.