Goodwin Tucker Group

Goodwin Tucker Group has been serving Des Moines-area homeowners since establishing operations in Iowa's capital city. The appliance repair contractor maintains a 3.1-star average across 27 customer reviews, with a dedicated service team available Monday through Friday from 8 AM to 4 PM. Operating from (800) 372-6066, the company handles residential appliance repairs throughout the Des Moines metro and surrounding Polk County communities.

With limited public website information available, specific brand partnerships or specialty certifications cannot be verified from online sources. The company appears to focus on standard appliance repair services including water heaters (hotwells), freezers, and general household equipment diagnostics. Prospective customers should confirm service offerings and warranty details directly by phone.

Among the 27 documented reviews, Lauren Nelson with the Lead Service Team Specialist designation receives notable recognition for resolving customer communication breakdowns and follow-through issues. One reviewer describes how Nelson identified and fixed persistent problems between client and field teams, ensuring ongoing support. Conversely, multiple reviews flag concerns with management responsiveness, including allegations that office staff including an office manager named Jen Nordhaus and a service manager named Randy failed to return calls orhonest commitments. Billing disputes also surface, with customers questioning service call fees and drive time charges, though at least one reviewer notes the company issued credits after formal complaints.