The Jefferson
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About The Jefferson
The Jefferson is an apartment complex in Des Moines, Iowa, holding a 4.1-star rating from 62 tenant reviews. The property operates Monday through Friday from 9 AM to 4 PM, serving residents across the Des Moines metro area. Prospective tenants mention tours conducted by staff members who guide them through available units.
Staff members at The Jefferson manage maintenance requests, coordinate unit turnovers, and assist prospective tenants with the application process. Tenants have noted delayed responses to repair requests in some reviews, while others highlight positive interactions with specific team members who addressed concerns promptly.
Multiple reviewers specifically mention staff members by name, including Liam who conducted apartment tours and explained unit details, Manrique who handled maintenance requests, and Rick who assisted a tenant with concerns about their specific situation. These named interactions represent the human element of the property management experience.
What Customers Say
Seven of eight named reviewers give 5-star ratings, praising specific staff members like Liam, Manrique, and Rick for responsiveness and helpfulness. Negative reviews cite pest issues, broken laundry facilities, and slow repair response times as concerns.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–4 PM |
| Tuesday | 9 AM–4 PM |
| Wednesday | 9 AM–4 PM |
| ThursdayToday | 9 AM–4 PM |
| Friday | 9 AM–4 PM |
| Saturday | Closed |
Services
Apartment Leasing
Staff assists prospective tenants with application process and unit tours.
Building Maintenance
Ongoing repairs and unit maintenance coordination for residents.
Laundry Facilities
Shared laundry rooms available for resident use.
Tenant Support
Staff addresses resident concerns and maintenance requests.
Unit Turnovers
Preparing apartments for new tenants betweenoccupancies.