Schaal Plumbing, Heating and Cooling

Schaal Plumbing, Heating and Cooling has served Johnston, Iowa and surrounding communities for years, building a reputation on 24-hour availability and broad trade expertise. With 8,316 reviews earning a 4.9-star average, the company handles residential heating, cooling, and plumbing repairs across the Des Moines metro area. Homeowners in nearby cities like Grimes, Ankeny, and Urbandale regularly call Schaal when furnace failures strike outside business hours.

The company differentiates itself through responsive scheduling and transparent service. Multiple reviewers praise the text-based appointment system, noting staff members quickly accommodate same-day changes. Technicians consistently explain charges before beginning work and walk customers through diagnostic findings, a practice that buildstrust with homeowners unfamiliar with HVAC systems. This approach reflects a broader company philosophy prioritizing communication over quick fixes.

Reviewers specifically name technicians who handled urgent situations. Patrick Fraizer describes calling Schaal on a Saturday when his furnace failed, finding only Schaal could dispatch help that day. Cole arrived, quickly diagnosed the issue, and explained everything upon completion. Michelle Simonsen mentions scheduling flexibility and highlights technician Sam's product knowledge and patience with questions. Delila W notes a thorough initial diagnostic that revealed safety issues, though follow-up communication lagged, a contrast to the generally praised responsiveness.