Direct Heating and Air

Direct Heating and Air holds a 4.9-star rating from 56 homeowner reviews in the Kelley area, positioning them among the most trusted HVAC contractors in Polk County. Based in Kelley, Iowa, this locally owned business extends its services throughout Altoona, Des Moines, and surrounding Central Iowa communities. The company offers comprehensive heating and cooling solutions, including air conditioning installation and replacement, furnace repair and maintenance, boiler services, heat pump installation, and ductless mini-split systems. Their service menu also covers indoor air quality solutions such as humidifiers and dehumidifiers, alongside commercial HVAC capabilities for businesses in the region.

The contractor differentiates itself through straightforward service and upfront pricing, as emphasized on their website. They maintain an A rating with the Better Business Bureau, reflecting their commitment to customer satisfaction and professional standards. The team provides emergency HVAC services for urgent situations, ensuring homeowners have access to responsive support when heating or cooling systems fail unexpectedly. Their service approach emphasizes honest recommendations and results that endure beyond the initial visit, according to multiple reviewer accounts.

Customer reviews highlight specific technicians by name, with one reviewer noting Kale replaced both an AC unit and a furnace blower motor within the past year, arriving on short notice for both calls. Another reviewer described Kale fixing an AC leak during extreme heat and additionally detecting a small gas leak during the service call. A third review mentions Kale providing insight that saved the homeowner a couple hundred dollars. One reviewer recounted a negative experience involving a home inspection where the technician left the house unlocked and the gas line turned off during a cold night, highlighting that customer experiences vary. Overall, the majority of reviewers describe professionalism, knowledge, and reliable service across heating and cooling needs.