Priority One Heating and Cooling
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Priority One Heating and Cooling has earned a 5-star rating across 92 verified reviews in Runnells, Iowa, establishing itself as a trusted name for residential heating and cooling solutions in the Des Moines metro area. This contractor serves homeowners across Runnells, Des Moines, and surrounding Polk County communities, offering both new installations and repairs. The company maintains extended service hours from 7 AM to 9 PM daily, including weekends, ensuring help is available when emergencies arise.
What distinguishes Priority One from competitors is their transparent, no-pressure approach to customer service. Reviewers consistently praise the team for providing thorough explanations and reasonable estimates without pushing unnecessary upgrades or add-on services. The company has demonstrated strong diagnostic skills, identifying root causes that other contractors missed and explaining solutions in accessible terms.
Customer stories from reviews reveal the hands-on expertise behind the 5-star rating. Zach, a technician mentioned across multiple reviews, has handled same-day emergency repairs and provided comprehensive tune-ups. One reviewer described how Zach and Josh resolved a heating failure during a December cold snap when another company quoted over $1,000 for an unnecessary part. The Priority One team diagnosed the actual problem, completed the repair for far less, and educated the homeowner on proper maintenance for older units.
What Customers Say
All 92 reviews award 5 stars, with customers consistently praising Zach's diagnostic skills and fair pricing. Multiple reviewers highlight same-day scheduling, zero upselling pressure, and repairs completed for less than competitors quoted.
Working Hours
| Sunday | 7 AM–9 PM |
| Monday | 7 AM–9 PM |
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–9 PM |
| FridayToday | 7 AM–9 PM |
| Saturday | 7 AM–9 PM |
Services
Furnace Installation & Replacement
New furnace installation with detailed estimates and professional presentation. Technicians explain options in understandable terms.
Air Conditioning Installation
AC installation services with same-day scheduling available. Comprehensive system assessments and transparent pricing.
Furnace Repair & Maintenance
Emergency furnace repairs including diagnosis of unusual issues. Complete cleaning, tuning, and winterization services.
AC Repair & Service
Same-day AC repair, diagnostics, and system cleaning. Technicians fix issues efficiently without unnecessary part replacements.
Heating System Tune-Ups
Preventive maintenance including cleaning accumulated debris, checking components, and optimizing performance for older units.
System Diagnostics
Thorough problem identification using minimal information. Technicians explain findings and recommend only necessary repairs.