Thornton Heating & Sheetmetal Inc
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About Thornton Heating & Sheetmetal Inc
Thornton Heating & Sheetmetal Inc has served the Ketchum area for an unspecified duration, holding a 4.8-star rating across 16 customer reviews. The heating contractor operates Monday through Friday from 8 AM to 4:30 PM, providing residential heating system diagnosis, repair, and replacement services. Reviewers consistently note the company's willingness to travel significant distances, including scenarios exceeding 100 miles, to reach customers in remote mountain communities throughout the Wood River Valley.
The company differentiates itself through same-day emergency response capabilities and a demonstrated commitment to keeping systems operational while awaiting parts. Multiple reviewers specifically mention technician CJ, who arrived during a snowy Friday evening to restore heating when backup systems were insufficient. The technical team has resolved complex diagnostic challenges that other contractors were unable to address, with customers noting problem identification skills and practical solutions until permanent repairs could be completed.
Customer narratives from the reviews highlight Thornton's emergency service ethic: one reviewer described a same-day response during an HVAC crisis, while another detailed how the technician returned on a cold Friday night when heating failed. A third reviewer emphasized the company's role as a long-standing family choice for furnace and exhaust needs spanning three decades. The negative review centered on pricing perception for a major system replacement quote rather than service quality.
What Customers Say
16 reviews yield a 4.8 average with 5-star ratings comprising the majority. Emergency response appears as a recurring theme across positive feedback, while the single mixed review cites cost concerns for major replacement rather than service execution.
Working Hours
| Sunday | Closed |
| MondayToday | 8 AM–4:30 PM |
| Tuesday | 8 AM–4:30 PM |
| Wednesday | 8 AM–4:30 PM |
| Thursday | 8 AM–4:30 PM |
| Friday | 8 AM–4:30 PM |
| Saturday | Closed |
Services
Heating System Repair
Diagnosis and repair of furnace malfunctions including ignitor issues, blower failures, and heating element problems.
Emergency Heating Service
Same-day and after-hours response for heating failures, with technicians arriving during inclement weather.
Heating System Replacement
Full system replacement including AC and heat pump installations with equipment sourcing.
System Diagnostics
Technical assessment identifying problems other contractors could not resolve, with practical interim solutions.
Preventive Maintenance
Service agreements to keep aging furnaces operational, with one reviewer referencing multi-year maintenance relationships.
Remote Location Service
Willingness to travel extended distances to reach customers in rural and mountain communities.