Colette & Ano Plumbing, Inc.

Colette & Ano Plumbing, Inc. operates as a residential plumbing specialist in Antioch, Illinois, earning a 4.9-star rating across 63 customer reviews. The company maintains standard weekday hours from 7 AM to 4 PM, serving the Antioch area and surrounding Lake County communities. Amanda Monroe, a five-star reviewer, describes the team as "some of the nicest, good-hearted folks" who reflect that character in their business practices, noting fair pricing and timely service delivery. Amy Lee, another five-star reviewer, identifies herself as a repeat customer who consistently experiences professionalism and quality workmanship. The business appears to prioritize straightforward communication and customer education, with at least one reviewer noting they were shown how to handle a minor repair independently to avoid a service charge.

The contractor distinguishes itself through an educational approach to service, occasionally walking homeowners through simple fixes they can handle themselves rather than automatically proposing paid repairs. This philosophy appears consistently across positive reviews, where customers appreciate receiving reasonable solutions rather than being sold unnecessary work. The business maintains a straightforward service model without extensive marketing of specific brand partnerships or specialized equipment certifications.

Customer scenarios reveal practical problem-solving. One reviewer (Joe Downey) documented a toilet installation that developed rocking within days and eventually leaked, requiring a return visit where the technician shimmed the toilet to resolve the issue. While the reviewer felt the response could have included more acknowledgment of the inconvenience, the repair was completed without additional charge. Positive reviewers emphasize the team's willingness to explain repairs, share DIY alternatives when appropriate, and arrive prepared to address the specific problem at hand.