D&R Plumbing, Heating & Air, Inc.

D&R Plumbing, Heating & Air, Inc. operates as a full-service plumbing contractor serving Bloomington and Normal, Illinois, earning a 4.8-star rating across 324 customer reviews. The company maintains a physical presence at 302 E Locust Street in Bloomington and provides around-the-clock emergency availability, meaning homeowners can reach them any day of the week including weekends. This 24-hour service model distinguishes them from contractors who limit availability to standard business hours. The business offers residential, commercial, and industrial services spanning traditional plumbing, water heater installation, drain and sewer work, and heating and cooling systems, with electrical services added more recently.

What separates D&R from many regional contractors is their commitment to transparent pricing and guaranteed workmanship, backed by full licensing and insurance coverage. The company extends senior citizen discounts, providing a practical savings opportunity for an aging homeowner base in the Bloomington-Normal corridor. Their service model explicitly avoids overtime charges on Saturdays, maintaining standard 8 AM to 4 PM rates rather than applying premium pricing during weekend calls. All work carries a guarantee, meaning callbacks for unresolved issues do not result in additional charges. The business also handles insurance claims for sewer and drain emergencies, working directly with homeowners' insurance carriers rather than leaving customers to navigate the claims process alone.

Customer reviews consistently highlight Richard as the technician who handles emergency calls, with multiple reviewers describing situations requiring same-day or after-hours response. One reviewer recounts a sewer backup in their basement occurring on a major holiday at 10 PM, when Richard returned the call and arrived to resolve the issue despite the late hour. Another reviewer describes winter furnace failure during frigid temperatures, with Richard coordinating with a home warranty company on their behalf while keeping the homeowner informed throughout the process. A third reviewer notes Richard's willingness to recommend trusted partner companies when repairs fell outside his scope, describing the referral as a company that "was also amazing." These accounts establish a pattern of responsive, personal service rather than dispatch-based encounters with unknown technicians.