Cold vs Heat

Cold vs Heat operates in Chicago as an HVAC and appliance repair service provider holding a 4.2-star rating aggregated from 30 customer reviews. The business maintains standard weekday hours from 9 AM to 5 PM with Saturday availability extending to 3 PM, and remains closed on Sundays. Multiple reviewers specifically commend the company for same-day emergency response capabilities, particularly during extreme weather events such as cold snaps and snowstorms. Customers describe receiving prompt scheduling, with appointments sometimes arranged for the very next day after initial contact.

Satisfaction among reviewers centers on two consistent themes: fair pricing and technician professionalism. Multiple five-star reviews compare Cold vs Heat favorably against competing companies, with one customer noting Lorenzo offered lower rates than all other companies contacted. Another reviewer highlights reasonable and affordable prices following a refrigerator repair completed in approximately one hour. Technicians receive consistent praise for respectful conduct, including careful foot hygiene practices inside homes and COVID-friendly protocols during service calls.

Customers recount specific scenarios where the company delivered exceptional service. One reviewer describes waking to a non-functional furnace during a snowstorm, with Lorenzo arriving promptly and completing repairs with impressive speed. Another mentions L zaro as consistently responsive across multiple years of maintenance needs, describing the company as the most honest and reliable the reviewer has worked with. A third customer notes the repair technician diagnosed their refrigerator issue quickly and professionally, completing the repair within an hour of arrival. Negative feedback centers on isolated incidents involving price changes and customer service tone, with one reviewer describing a quote increase for the same part and perceived rudeness when questioned.