Custom Heating & Air LLC

Custom Heating & Air LLC operates as a licensed HVAC contractor serving the Chicago metropolitan area, including neighborhoods such as Lincoln Park, Wicker Park, and River North. The business holds an active Illinois HVAC license and maintains a Google rating of 4.0 stars based on four client reviews. Owner Chris leads a small team that handles residential heating and cooling systems throughout the city, responding to service calls for furnaces, air conditioners, and related equipment. The company emphasizes direct communication with clients, with Chris frequently handling initial consultation and follow-up questions personally.

This contractor distinguishes itself through responsiveclient interaction, a quality repeatedly praised in five-star reviews. Unlike larger companies with layered dispatch systems, Custom Heating & Air LLC allows technicians to communicate directly with homeowners, explaining diagnostic findings and recommended repairs without navigating corporate protocols. The business guarantees written estimates before any work begins, ensuring transparency on costs. Service calls typically receive same-day or next-day response, particularly during Chicago's extreme temperature seasons when furnace and AC failures create urgent needs.

Customer stories reveal hands-on expertise from technician Chris, who helped one reviewer resolve repeated furnace issues after other contractors failed to diagnose the root cause. Another client described Chris arriving for a scheduled appointment during a winter cold snap and completing a furnace repair on the first visit. Christine McNeiley's review mentions consistent professionalism across multiple service calls, suggesting reliable long-term maintenance relationships. The single one-star review cites communication gaps after payment, a cautionary note for clients preferring structured follow-up protocols.