Hugo R Appliances & HVAC repair
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About Hugo R Appliances & HVAC repair
Hugo R Appliances & HVAC repair operates as a used appliance retailer and repair service in Chicago, Illinois, holding a 2.0-star rating across 4 documented customer reviews. The business maintains standard weekday hours from 9 AM to 5 PM Monday through Saturday, with Sunday operations closed. Serving the broader Chicago metropolitan area, the company focuses on refurbished and repossessed household appliances rather than new equipment sales.
What distinguishes Hugo R Appliances is their approach to inventory sourcing, they acquire and refinish pre-owned units, including items donated from residential properties, then refresh them with cosmetic repairs before resale. The business advertises a 30-day warranty on sold units covering core functionality. This model positions them as an option for budget-conscious shoppers seeking basic kitchen and laundry equipment without new-appliance price points.
Customer accounts reveal varied service experiences. Reviewer Nyanza Stewart described purchasing a refurbished refrigerator for $200 that developed problems shortly after the warranty expired. The owner attempted remediation including refrigerant addition and later proposed exchanging the unit, though at a higher price point than the original purchase. Another reviewer, Jose Delacruz, noted a $60 diagnostic fees applied before repair work commenced.
What Customers Say
Two reviewers awarded 1-star ratings citing post-purchase reliability concerns and unexpected costs. Common complaints involve warranty expiration timing and discrepancy between quoted exchange prices versus initial purchase prices. No positive reviews were documented in the sample.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | 9 AM–5 PM |
Services
Used Appliance Sales
Refurbished and repossessed refrigerators, washers, dryers, and cooking equipment sold at reduced prices compared to new.
Appliance Refinishing
Cosmetic restoration including repainting and surface repair to improve appearance of pre-owned units.
Minor Appliance Repair
Basic diagnostic and repair services for household appliances, with service calls incurring diagnostic fees.
Unit Exchange
Option to exchange malfunctioning units for other available inventory, though pricing may adjust based on selected replacement.