Viviano Heating & Cooling, Inc.

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About Viviano Heating & Cooling, Inc.
Viviano Heating & Cooling, Inc. has served the Collinsville area for decades, operating around the clock since opening. The company holds current state licensing and maintains an exceptional 4.9-star average across 921 customer reviews, placing it among the most highly rated HVAC contractors in the metro-east region. Homeowners throughout Madison County and neighboring St. Louis suburbs rely on Viviano for both emergency heating repairs and planned equipment replacements. The combination of consistent availability and strong local reputation has made this family-oriented business a trusted name for residential climate control.
This contractor distinguishes itself through factory partnerships with leading HVAC manufacturers and a commitment to transparent Service. As a certified dealer for major equipment brands, Viviano can source furnaces, air conditioners, and heat pumps directly from original equipment makers, ensuring warranty coverage and access to the latest technology. The company emphasizes upfront pricing discussions before beginning work, allowing homeowners to understand costs before approving repairs. These practices reflect a business model focused on building long-term relationships rather than transactional service calls.
Customer reviews repeatedly highlight specific team members who resolved urgent problems. When Rob Pickerell's furnace struggled to heat his home on a Sunday, Viviano dispatched a technician within a couple hours, quickly diagnosing and fixing the issue. Another reviewer described technicians Juan and Sebastian completing a furnace and air conditioner replacement while maintaining a spotless worksite. The documented same-day arrival during cold snaps and thorough post-service cleanup demonstrates the responsive, detail-oriented approach that earned this company its strong rating.
What Customers Say
Six of seven detailed reviews award 5 stars, citing same-day response times, professional technicians, and customer-focused service. The single 4-star review acknowledges quick repair quality while noting slightly higher pricing than expected for routine maintenance. Negative feedback references a pricing discrepancy between phone quotes and final charges, while positive reviews emphasize diagnostic skill and clean installation practices.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Furnace Repair & Replacement
Diagnoses heating failures, repairs ignitors and blowers, installs new furnaces for aging systems.
Air Conditioner Service
Cleans AC units, repairs refrigeration components, replaces cooling systems after damage or age.
Emergency HVAC Response
24/7 availability for heating and cooling emergencies, same-day dispatch for urgent issues.
System Maintenance
Bi-annual tune-ups, filter changes, and preventive inspections to extend equipment lifespan.
New Installation
Complete HVAC system installations including quotes, professional setup, and post-installation follow-up.