Jensen's Plumbing & Heating

Jensen's Plumbing & Heating operates as a mechanical contractor in Elgin, Illinois, delivering residential plumbing and heating solutions across the Fox River valley. With 50 customer reviews contributing to a 3.7-star rating, the company maintains standard weekday hours from 7 AM to 5 PM, closed on weekends. Homeowners in Elgin and surrounding communities have relied on this family-identifiable business for water heater replacements and emergency leak repairs, with multiple reviewers noting repeat service over several years. The business carries a registered phone line at (815) 338-1936 for scheduling appointments.

Customer reviews highlight a pattern of responsive same-day service, with CGWilkins Wilkins noting rapid arrival for septic needs before the homeowner could reach their own property. Sarah Radcliff described fair, upfront pricing communicated via email photo of her old water heater, with the installation team remaining on-site through drywall repairs. However, Francesca Bryan's account describes a failed sewer rodding attempt requiring rescheduling across a month, with technicians unable to locate the drain outlet and office communication lapses. The contrast between emergency-quick responses and delayed minor jobs suggests capacity considerations for homeowners facing time-sensitive plumbing failures.

The negative review targets specific operational breakdowns: a scheduled sewer service stretched across five weeks, with technicians arriving unable to perform the work. Francesca Bryan named office staff member Jen, describing inflexible price negotiation when the original technician was unavailable. Positive reviews lack individual technician naming but emphasize team demeanor during multi-step water heater projects, with one reviewer noting the crew stayed through demolition and patch work.