Owens Family Plumbing, Boilers & Heating
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Claim This BusinessAbout Owens Family Plumbing, Boilers & Heating
Owens Family Plumbing, boilers & Heating has served the greater Joliet community for multiple generations, building a reputation on 24-hour availability and upfront diagnostics. With 24 verified reviews earning a 4.9-star average, the family-owned operation handles everything fromemergency shutoff valve replacements to complete sewer line rebuilds, keeping homes functional regardless of the clock. Technicians regularly service properties in Morris and the surrounding Will County townships, responding to calls that larger metropolitan outfits frequently defer.
What distinguishes Owens Family Plumbing from neighboring contractors is their dual expertise in both traditional plumbing infrastructure and heating systems. The company maintains in-house capability for boiler installation and repair, a specialty that regional competitors oftenoutsource to third-party technicians. Their drain cleaning division employs diagnostic-first approaches, identifying the precise obstruction depth before quoting repairs, which prevents the speculative pricingthat frustrates homeowners caught offguard by open-ended invoices.
Greg Lyons experienced this commitment firsthand when his main shutoff valve failed during a weekend, leaving him waterless withno immediate repair options. Rather than accepting weekend premium charges from competitors, he called Owens and spoke directly with a technician who provided an honest assessment: scheduling for the next business day instead of upselling emergency markup. Technician Jeff arrived on-time, diagnosed the failure in minutes, and completed the valve relocation within a single hour, far faster than the full-day window Greg had braced for. His review names Jeff specifically, recommending the crew to any homeowner facing urgent plumbing loss.
What Customers Say
Both reviewers specifically name a technician, Jeff in the 5-star review, and note diagnostic thoroughness as a strength. The sole 3-star review cites pricing transparency as a concern, while the 5-star review praises upfront honesty and swift resolution. This inverse split (100% named technician, divided on cost communication) suggests thebusiness excels at technical execution butFaces inconsistency in estimate clarity across calls.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| TuesdayToday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Emergency Plumbing Repair
24/7 dispatch for burst pipes, valve failures, and sudden leaks requiring immediate containment.
Drain Cleaning & Clearing
Diagnostic-first approach identifies clog depth before quoting rodding or hydro-jetting solutions.
Sewer Line Replacement
Full excavation and pipe bursting for severely compromised main sewer runs.
Main Shutoff Valve Service
Replacement and repositioning of legacy valves to compliant, accessible locations.
Boiler Installation & Repair
Heating system setup, maintenance, and component-level repair for residential boilers.
Preventative Maintenance Plans
Scheduled inspections identifying potential failures before they become emergency calls.