Sundberg America - Appliance and HVAC Parts

Sundberg America operates as an appliance and HVAC parts supplier in Joliet, Illinois, serving the greater Will County region including neighboring communities. With a rating of 3.9 stars across 63 customer reviews, the locally owned store has become a vital resource for homeowners seeking genuine replacement components without navigating online marketplaces where compatibility remains uncertain. The retail location maintains standard weekday hours from 8 AM to 5 PM and stays open until 1 PM on Saturdays, enabling same-day pickups for residents managing unexpected appliance failures.

Despite minimal digital presence, Sundberg America distinguishes itself through a rare commitment to consumer-accessible inventory. Unlike regional competitors who restrict sales exclusively to licensed contractors, this parts supplier welcomes residential customers purchasing for personal repairs. Reviewers consistently note availability of hard-to-find components for aging equipment, including flame sensors, igniters, washers couplers, and drum bearings that larger retail chains no longer stock. The business carries authentic OEM parts for major manufacturers such as LG and GE, allowing customers to verify compatibility in person before purchase.

Customer experiences highlight the value of face-to-face interaction with knowledgeable staff. Multiple reviewers credit Tony Donato, the store manager, for providing not only correct parts but also practical installation guidance. Michael Locasto described how Tony identified a simple washer coupler issue and provided installation instructions, enabling a Novice homeowner to complete the repair for under $20. Another customer recounted retrieving a same-day LG washer pump that saved an otherwise functional machine from replacement. These scenarios reflect the hands-on assistance that distinguishes brick-and-mortar parts suppliers from transactional online alternatives.