Paradise Heating & Air Conditioning

Paradise Heating & Air Conditioning maintains a 4.6-star rating from 83 customer reviews in Mattoon, Illinois. The contractor operates Monday through Friday from 7:30 AM to 11:30 AM and 12:30 PM to 4:30 PM, providing heating and cooling services to residential clients throughout the Mattoon area. This volume of verified reviews demonstrates consistent service delivery and customer interaction over time.

Reviewers highlight specific positive experiences: one homeowner notes the team worked through a challenging attic air handler installation for a heat pump replacement, describing the job as difficult but completed quickly. Another reviewer mentions same-day furnace repair during winter weather, with the technician restoring heat in under thirty minutes. Pricing transparency appears as a recurring theme in positive feedback, with customers referencing excellent rates alongside quality workmanship.

Negative feedback centers on a 2023 furnace installation where improper venting created a safety concern. The reviewer describes the vent connection directing exhaust into the attic rather than outside the home, and states the company attributed the issue to requiring a higher-efficiency unit rather than accepting installation responsibility. This review cites a dismissive customer service response and describes a contentious exchange regarding the resolution.