Garrelts & Sons, Inc./American Water Experts

Garrelts & Sons, Inc. operates as a licensed plumbing contractor serving homeowners and businesses across McHenry, Lake, and Kane counties in northern Illinois. With eight verified reviews contributing to a four-star average rating, the company handles residential and commercial plumbing needs ranging from routine maintenance to complex installations. The family-owned business maintains standard weekday hours Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for pre-scheduled appointments.

The company distinguishes itself through a dedicated water treatment division operating as American Water Experts, offering advanced solutions including water softener installation, reverse osmosis systems, and filtration equipment. This dual-brand approach allows customers to address both plumbing repairs and water quality concerns through a single contractor relationship. The business provides 24/7 emergency response availability and backs all work with a satisfaction guarantee, while offering financing options for qualifying customers.

Customer feedback reveals mixed experiences worth noting. Marcus earned specific recognition from two reviewers for attentive service during a kitchen plumbing emergency and thorough water system evaluation alongside Benny. However, two one-star reviews documented significant concerns: a reviewer described being charged $895 for a two-hour drain cleaning job without receiving a prior estimate, while another felt charged for a service call where the technician could not identify the problem. These contrasting accounts suggest potential inconsistency in pricing communication or diagnostic processes.