Johnstone Supply

Johnstone Supply Niles operates as a wholesale heating equipment distributor serving contractors and trades professionals in the northern Chicago metropolitan area. Located at 9641 W Commercial Dr in Niles, Illinois, the location maintains standard trade-counter hours Monday through Friday from 7:30 AM to 5:00 PM, closing on weekends. With a rating of 4.0 stars derived from 35 verified customer reviews, the branch stocks a comprehensive inventory of residential and commercial HVAC equipment including split systems, mini-split configurations, gas and oil furnaces, air handlers, and evaporator coils. The store primarily serves professional contractors rather than retail homeowners, reflecting its wholesale distribution model.

The Niles branch distinguishes itself through specialized commercial offerings and manufacturer certifications. Their product catalog includes Variable Capacity Systems and Multi-Zone Systems designed for modern high-efficiency applications, along with Single Packaged Units suited for commercial installations. The company operates live fire training programs in both Chicago and Minnesota markets, suggesting ongoing technical education for contractor partners. They also facilitate Wisconsin Focus on Energy rebate processing for qualifying energy-efficient installations, helping contractors and their clients access available utility incentives.

Customer feedback highlights particular team members at the Niles location who deliver reliable service. Reviewers noting long-term relationships with the store describe knowledgeable staff consistently providing helpful assistance. One reviewer specifically praised the team's product expertise and willingness to assist with technical questions. However, several negative reviews flag concerns: closed Saturday operations during peak season frustrate some customers, account verification requirements can impede first-time purchasers, and refund limitations have created disputes when contractors received incorrect parts. Pricing comparisons against competitor distributors appear in negative feedback, suggesting this location may carry premium-priced inventory.